For details, check for an email or text message from Amazon describing next steps. This was sent from 24hrs after I had already submitted my documents.Ī few days later, when I tried to login I would get this message: “More Information Needed – The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time.
I never heard back from an account specialist, aside from an automated email saying my account was in a “temporary hold due to unusual activity” and that I needed to login and provide some documentation. When I logged in, Amazon asked for some supporting documents for my most recent purchase, which I submitted right away. I used a lot of their tips to help resolve my situation. Before I begin, a huge thank you to /u/MaximilienH for their detailed post about a month ago. I am glad to have access to my account again but will not be renewing my Prime membership because of this frustrating endeavor. This was a painful experience with awful customer service and no transcendency from Amazon.
